Refund Policy

Understanding Our Refund Policy

❌

Order Cancellations

Full refund for orders canceled before processing and shipping.

⏳

Order Delays

If an order lacks valid tracking, is in transit, or hasn’t delivered within 15 days of shipment in the U.S., we will issue a full refund or resend the item at no cost.

❓

Undelivered Orders

We cannot process refunds or replacements for orders that show as delivered—unless you provide a non-delivery certificate from your local post office.

💔

Damaged Products

Full refund or replacement for items that arrive damaged, reported within 7 days of delivery. Photo or video evidence is required for approval before any refund or replacement.

📋

Incorrect or Missing Items

Full refund or replacement for any incorrect or missing products. Photo or video evidence is required for approval before any refund or replacement.

✉️

How to Request a Refund or Replacement

Email support@yourpetcam.com with your order number, a brief description of the issue, and any required photo/video evidence. In most cases, you will not need to ship the item back to us.